How it Works
When you order your balloons from us, we try to keep the whole process as simple and as easy as possible!
During the checkout process, you will have the option to create your own user account. If you do, you'll be able to log in and see the progress/status of your order at any time.
Orders need to be paid for at the time of ordering, and this can be done using any debit or credit card. We use Worldpay to process all transactions which means that your details are always processed safely and securely. None of your card details are ever seen, stored or saved by us when you order on the website.
Any item or product that you can add to your basket, should be in stock. Stock levels change daily but once you have placed your order, the items are then picked and reserved just for you, even if we are not set to deliver your order for another 90 days! It's best to place your order asap so that we can set the necessary stock aside for you.
Once your payment has been authorised, you should receive an automated email from us confirming your order details. Sometimes, these emails can be delivered to your own junk/spam email folder which we have no control over. If you enter an incorrect email address during the checkout process (yes, it does happen very occasionally), you will not get confirmation of your order. This is why we always recommend creating a user account.
The day before you are expecting delivery, we will send email confirmation to you to let you know that we have shipped your order. (again, please check your junk/spam email folder).
You will also receive a text message from DHL where you will be able to see the progress of your delivery and make any changes if necessary.
Your questions answered
How do I choose when the balloon will be delivered?
During checkout, you can choose any available dates from the calendar.
All orders are sent on an overnight service and dispatched the day before the date you select at checkout. Although this service is extremely reliable, if it is crucial that you have your balloon for a particular day, we recommend choosing an earlier delivery date to allow for any delay in transit.
How long will my balloons last?
Balloon float time can vary greatly so it's unrealistic to give any kind of guarantee as to how long they will last. However we do everything we can to ensure that your balloons last as long as possible. The ambient temperature and humidity can affect how long a balloon will float for. In general, you can expect all our helium filled balloons to last for at least a week (foils and latex). Some of our balloons, such as our personalised bubble balloons and deco bubbles, will float for much longer than this, typically several weeks.
I can't get delivery on my preferred date, what can I do?
The dates we have available for delivery are displayed during checkout. Some delivery methods may not be available for your preferred date, so please choose a different delivery method if this is the case.