How it Works
When you order your balloons from us, we try to keep the whole process as simple and as easy as possible!
During the checkout process, you will have the option to create your own user account. If you do, you'll be able to log in and see the progress/status of your order at any time.
Orders need to be paid for at the time of ordering, and this can be done using any debit or credit card. We use Worldpay to process all transactions which means that your details are always processed safely and securely. None of your card details are ever seen, stored or saved by us when you order on the website.
Any item or product that you can add to your basket, should be in stock. Stock levels change daily but once you have placed your order, the items are then picked and reserved just for you, even if we are not set to deliver your order for another 90 days! It's best to place your order asap so that we can set the necessary stock aside for you.
Once your payment has been authorised, you should receive an automated email from us confirming your order details. Sometimes, these emails can be delivered to your own junk/spam email folder which we have no control over. If you enter an incorrect email address during the checkout process (yes, it does happen very occasionally), you will not get confirmation of your order. This is why we always recommend creating a user account.
For local delivery, the day before delivery, you will receive a text message to remind you that you can expect your balloon order to be delivered. We generally deliver between 10am and 2pm. There are a number of factors which influence delivery times such as traffic, weather and the number of deliveries which we have on any given day so we can not give you an exact time for delivery. We can't leave balloons outside so someone normally has to be there to accept delivery, however we may be able to leave them in a porch or even with a neighbour once you have arranged this. We can also deliver to an alternative address or even your workplace if you wish.
On delivery day (local), we will arrive with your beautiful balloons which will be given to you in our dedicated transport bags. You will also receive a copy of your paid invoice (or delivery note without prices if it is sent as a gift), along with our comprehensive care instructions which will help you to get the best from your balloons.
Your questions answered
How long will my balloons last?
Balloon float time can vary greatly so it's unrealistic to give any kind of guarantee as to how long they will last. However we do everything we can to ensure that your balloons last as long as possible. The ambient temperature and humidity can affect how long a balloon will float for. In general, you can expect all our helium filled balloons to last for at least a week (foils and latex). Some of our balloons, such as our personalised bubble balloons and deco bubbles, will float for much longer than this, typically several weeks. Traditionally, latex balloons filled with helium would only last for a few hours but when you buy them from us, they can last up to a week or so, because they are pre-treated with HiFloat. Gender reveal balloons however, should only be ordered for delivery on the intended day of use.
I can't get delivery on my preferred date, what can I do?
The dates we have available for delivery are displayed during checkout. In some cases, it may mean that your balloons will need to be delivered a day or two before you need them but you can be sure that they will still look great for your occasion.
I am not local, can I still get a delivery of balloons?
Yes you can, however due to size restrictions, we can only send a Balloon in a Box.