Balloons delivered London, Manchester, Birmingham, Nottingham, Glasgow, Edinburgh and Cardiff

How it Works

When you order your balloons from us, we try to keep the whole process as simple and as easy as possible!

During the checkout process, you will have the option to create your own user account. If you do, you'll be able to log in and see the progress/status of your order at any time.

Orders need to be paid for at the time of ordering, and this can be done using any debit or credit card. We use Worldpay to process all transactions which means that your details are always processed safely and securely. None of your card details are ever seen, stored or saved by us when you order on the website.

Any item or product that you can add to your basket, should be in stock. Stock levels change daily but once you have placed your order, the items are then picked and reserved just for you, even if we are not set to deliver your order for another 90 days! It's best to place your order asap so that we can set the necessary stock aside for you.

Once your payment has been authorised, you should receive an automated email from us confirming your order details. Sometimes, these emails can be delivered to your own junk/spam email folder which we have no control over. If you enter an incorrect email address during the checkout process (yes, it does happen very occasionally), you will not get confirmation of your order. This is why we always recommend creating a user account.

The day before you are expecting delivery, we will send email confirmation to you to let you know that we have shipped your order. (again, please check your junk/spam email folder). 

You will also receive a text message from the courier company, where you will be able to see the progress of your delivery and make any changes if necessary.

Your questions answered

How do I choose when the balloon will be delivered?

During checkout, you can choose any available dates from the calendar. 

All orders are sent on an overnight service and dispatched the day before the date you select at checkout. Although this service is extremely reliable, if it is crucial that you have your balloon for a particular day, we recommend choosing an earlier delivery date to allow for any unexpected delay in transit.

How long will my balloons last?

Balloon float time can vary greatly so it's unrealistic to give any kind of guarantee as to how long they will last. However we do everything we can to ensure that your balloons last as long as possible. The ambient temperature and humidity can affect how long a balloon will float for. In general, you can expect all our helium filled balloons to last for at least a week (foils and latex). Some of our balloons, such as our personalised bubble balloons and deco bubbles, will float for much longer than this, typically several weeks. 

Can I get balloons delivered to family or friends at a different address?

Yes of course. During checkout there is the option for you to add an alternative delivery address.

I can't get delivery on my preferred date, what can I do?

The dates we have available for delivery are displayed during checkout. Some delivery methods may not be available for your preferred date, so please choose a different delivery method if this is the case. 

How will you deliver my balloon order?

All orders are sent on an overnight service. Tracking information will be available once your order has been sent. If you have ordered more than one balloon, your order will likely be sent in more than one box.

I haven't received any confirmation email since placing my order, why is this?

Every order will be responded to with a confirmation email. If you have not received this within a few minutes of placing an order, then it may be because you entered an invalid or incorrect email address. If you feel this may be the case, please let us know using the contact form on our website, and we'll be happy to amend your details. Before contacting us, please check your own junk/spam email folder for any reply which may have found it's way there.

My balloon order hasn't arrived, what happens now?

Although the DPD and DHL next day service is extremely reliable, we will not make false promises to you by offering a delivery guarantee. Over 99% of orders are delivered on time without any issue. If you are concerned about a delivery that you are expecting, you will need to contact the courier directly (please see delivery information page for details) as we can't give updates while orders are still in transit.

What length of ribbon do the balloons have?

We create most balloons with ribbon lengths that will allow you to place your balloons on a table. Some of our larger arrangements and big number balloons have longer ribbons but this will be stated in the listing. All our bubble balloons/balloon in a box, have ribbon lengths of approx 30 - 36 inches.

Why does the text on my balloon looks like it has lifted or wrinkled?

The text lettering on your personalised balloon has been vinyl cut and applied to your balloon immediately prior to dispatch. As the balloon will naturally change shape over time, then the lettering may appear a little wrinkled. It is perfectly normal for this to happen. If the balloon is exposed to a cold environment then this may also cause the lettering to appear wrinkled.

I don't need the balloon anymore and need to cancel my order, can I do this?

Orders may be cancelled prior to dispatch subject to a 30% administration charge, based on the total invoice value. Please see our terms and conditions for details.

Can't I just collect balloons from your shop?

Sorry, but trading online and providing a delivery service to you is preferable to re-opening the shop at this time as we need to protect the business should there be additional lockdown periods.

I need balloons today. Can you help?

We're sorry but we don't offer a "same day" service.



Balloons by Celebrations