Track Your Delivery
How to track the progress of your delivery
All inflated balloons are sent via DHL or DPD on an overnight service.
The day before your chosen delivery date, you will receive an email confirmation from us, letting you know that your order has been shipped. These emails are sent automatically so if you don't see it, please check your own junk/spam email folder.
If you have provided us with your mobile telephone number or email address, DHL or DPD will provide you with your unique tracking number once your order has been collected from us.
On delivery day you will receive notification from DHL or DPD giving you a one hour delivery window.
Please note that although this service is extremely reliable, we do not guarantee it, as it is provided by a third party over which we have no control. If you are expecting delivery but it has not yet arrived, you will need to contact the courier directly as we can not provide updates while orders are still in transit.
DHL: 0844 248 0844 (additional charges may apply)
DPD: 0121 275 0500 (additional charges may apply)
We will make every effort to use the delivery method selected, however we are not responsible for service limitations imposed by our delivery partners, restricting specific postcodes or delivery addresses from the service selected. This may apply to some rural areas of Scotland.
The shipping method you selected at checkout may determine when your order will be delivered. If you'd like to know more about the shipping methods used for your order please have a look here: https://www.balloonsbycelebrations.co.uk/delivery-information.html