Amendments Policy

Before placing your order with us please check all the details you have selected are correct, as once you have submitted your order, it is not always possible for us to make amendments or changes, especially if it's due for dispatch within the next 3 days. This is because some parts of your order will have already been prepared. We work to tight deadlines and can not make any changes to any order that is due to be dispatched today.

Please take extra care when entering your;

a) delivery address

b) preferred delivery date, and

c) the personalisation on the balloon

We encourage our customers to place orders in good time so that any mistakes can be rectified. 

In the event that you need to make a change to your order and it's not due for dispatch within the next 3 days, please send us a request by email and we'll do our best to help. In some cases, there may be an additional cost to pay if you are requesting a product or element that you have not paid for. You can use the email address from your order confirmation. Making changes to your personal details within your online account (if you have created one) will not be reflected in past or outstanding orders.