Balloons delivered London, Manchester, Birmingham, Nottingham, Glasgow, Edinburgh and Cardiff

Free local balloon delivery

Free balloon delivery

Professionally trained and qualified Professionally trained & qualified

Choose delivery date Order up to 90 days in advance

 

 

Privacy / Terms

Privacy Policy

In order to process your enquiry or order we need to collect certain personal details from you. These details will include, where applicable, the names and contact details (including email address). We may need to pass your details to the third parties who need to know them so that your enquiry can be dealt with. By submitting your enquiry to us, you agree to your personal details being processed in this way.

We may need to disclose our customer database, including any personal data relating to you contained therein, to a third party who acquires or attempts to acquire all or substantially all of the assets or stocks in our company or our website whether by merger, acquisition, reorganisation or otherwise. 

Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree or tell us otherwise. We have appropriate security measures in place to protect this information. 

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 30 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.

If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

This privacy statement covers websites owned and controlled by us only. Links to other websites and any information collected by these sites are not covered by this privacy statement. As our privacy statement may change due to developments in the law, we would encourage you to re-read our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information.

From time to time we may use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Terms and Conditions 

1. The seller is Celebrations, 16 Terrace Road, Buxton, SK17 6DU. 

2. The sellers telephone number is 01298 436382.

3. These Terms and Conditions shall be governed and construed in accordance with English Law and the parties agree to submit to the jurisdiction of the English courts. 

4. By placing an order and making payment, the customer accepts the terms and conditions and authorises payment to be taken for the order. All orders must be paid for at the time of ordering. 

5. Orders may be cancelled up to 48 hours before the intended collection or delivery date subject to a 30% administration charge, based on order value.  

6. No refund will be given for orders cancelled within 48 hours of the intended collection or delivery date. 

7. If you wish to cancel an order, please call us as soon as possible.

8. In accordance with The Consumer Rights Act 2015, helium filled balloons are both a perishable product and made to order, and therefore can not be returned. Your statutory rights are unaffected. Personalised products of any kind can not be returned. It is your responsibility to ensure that any personalisation requested is correct before you submit your order. We are not responsible for incorrect spelling or grammatical errors that have been submitted on your order, under any circumstances.

9. If a product we have supplied is either faulty or incorrect please contact us immediately, via email / web form, so that we can resolve the issue for you. Should an order be delivered to you incomplete, or missing items, we will refund the value of those missing items, not the whole order.

10. No guarantee is given to the float time of any balloon. Once balloons have left our shop or have been successfully delivered, we can not accept responsibility for balloons which have deflated.

11. For local deliveries made by us, it is the customer’s responsibility to ensure that a responsible adult is at the delivery address, and authorised to accept delivery within the specified delivery slot. A SIGNATURE IS REQUIRED UPON DELIVERY OF YOUR ORDER. Where delivery has been attempted and not made, the goods will be returned to us but will NOT be automatically re-delivered.

12. In the unlikely event that an item you order is out of stock, we will substitute the item with an equivalent product with an equal or higher value.

13. If an order that has been sent by courier for delivery on a given date has been delayed by circumstances beyond our control, no refund will be given. If we feel that your delivery could be delayed by couriers acting outside of our control, we may, at our discretion, arrange for a balloon to be delivered a day earlier than the day requested by you. If a balloon order is delivered earlier than the required delivery date, no refund will be given. If it is critical that you have your order for a specific day, we always recommend having your balloon delivered a day before it's needed.

14. Please note that we reserve the right to refuse delivery to properties that do not have a tarmac road leading to within 50m of the property. No refund will be given for orders that we can not deliver without driving off road.

15. Most (but not all) of our balloons contain some latex, to which some people may have an allergy. By placing an order, you agree for us to send balloons which may contain latex, to the recipient. If you require a latex free product please feel free to get in touch with us, and we will be happy to help.

16. Further terms and conditions apply where we provide venue decor using frames, poles or other returnable equipment.

17. All content on this website is protected by copyright law and no part of it can be copied or reproduced without our express permission. "Balloons by Celebrations",  "Buxton Balloons" and "Buxton Party Shop" are all trading names of Celebrations.

 

 

Additional Information Regarding Online Transactions

As transaction security is of utmost importance, we have adopted the Mastercard SecureCode and Verified by Visa 3D Secure fraud protection tools to help prevent unauthorized transactions and ensure full peace of mind when ordering.

The 3D Secure protocol provides an additional layer of security for credit and debit card transactions. Once you click the "Pay Now" button during checkout, the transaction is authenticated by the card issuer. 

In order to authenticate the transaction through 3D Secure, the card issuer may prompt you to answer a security question, or enter a security code sent to your mobile device. The authentication process may only take milliseconds and may involve no additional prompts.

We do not have access to the full card details and can only view the results of the authentication process through our payment platform, Worldpay. Our website does not decline or approve transactions. In the case of a failed payment, the decline is performed by the card issuer.  

It is important to note that a payment which has been successfully authenticated through 3D Secure does not automatically mean the payment will be authorized, as the card issuer may decline the transaction for another reason.