Our Delivery Policy

This delivery policy is offered in addition to your legal rights and is intended to help you choose your delivery date and to ensure that your balloon arrives in good time for the occasion it is intended for. It also explains what will happen if your order arrives later (or earlier) than expected. Please take the time to read and understand this Policy as it forms part of our standard Terms and Conditions. By placing an order with us you are accepting this Policy together with our Terms and Conditions.

We do not provide a same day delivery service or a collection service.

Standard Delivery / Free Delivery: 

Getting your order delivered on time is our priority! Your order will be sent the (working) day before your preferred delivery date. Although orders are sent on a 1st Class service (exc. Scottish Highlands & IOW) we recommend choosing a delivery date that is a couple of days earlier than the date of your event or special occasion, to allow for any unexpected delay in delivery, Delivery dates are not guaranteed with this shipping option.

Your order is for a personalised product and we will not refund the purchase price in the event that your delivery is delayed. However:

In the event that no attempt has been made to deliver your order within 4 working days of your preferred delivery date we will refund the full purchase price provided that you have not re-arranged or rescheduled delivery at any point since dispatch, and that the delivery address is complete and accurate.

Named Day Delivery Before 1pm:

When Named Day Delivery (before 1pm) has been paid for, we will refund the full delivery charge in the event that there has been no attempt made to deliver on your chosen date (before 1pm), provided that you have not rescheduled your delivery.

Your order is for a personalised product and we will not refund the purchase price in the event that your delivery is delayed. However:

If delivery has not been attempted within 4 working days after the intended delivery date we will issue a refund for the products that have not been delivered plus the delivery charge, provided that you have not re-arranged or rescheduled delivery at any point since dispatch, and that the delivery address is complete and accurate.

24 Hour Express Delivery:

When this shipping method has been paid for, we will refund the full delivery cost in the event that there has been no attempt made to deliver your order on (or before) your chosen date, provided that you have not not re-arranged or rescheduled delivery at any point since dispatch, and that the delivery address is complete and accurate. We will not refund in the event that your order is delivered early.

Your order is for a personalised product and we will not refund the purchase price in the event that your delivery is delayed. However:

If delivery has not been attempted within 4 working days after the intended delivery date we will issue a refund for the products that have not been delivered plus the delivery charge, provided that you have not re-arranged or rescheduled delivery at any point since dispatch, and that the delivery address is complete and accurate.

Guaranteed Named Day Delivery:

When Guaranteed Named Day Delivery has been paid for, we will refund the full delivery cost in the event that there has been no attempt made to deliver your order on (or before) your chosen date, provided that you have not not re-arranged or rescheduled delivery at any point since dispatch, and that the delivery address is complete and accurate. We will not refund in the event that your order is delivered early.

Your order is for a personalised product and we will not refund the purchase price in the event that your delivery is delayed. However:

If delivery has not been attempted within 4 working days after the intended delivery date we will issue a refund for the products that have not been delivered plus the delivery charge, provided that you have not re-arranged or rescheduled delivery at any point since dispatch, and that the delivery address is complete and accurate.

Saturday Delivery:

Where Saturday Delivery has been paid for, we will refund the full delivery charge in the event that there has been no attempt made to deliver on your chosen date, provided that you have not rescheduled your delivery.

Your order is for a personalised product and we will not refund the purchase price in the event that your delivery is delayed. However:

If delivery has not been attempted within 4 working days after the intended delivery date we will issue a refund for the products that have not been delivered plus the delivery charge, provided that you have not re-arranged or rescheduled delivery at any point since dispatch, and that the delivery address is complete and accurate.

Scottish Highlands & IOW:

When this shipping option has been paid for, we will refund the full delivery charge in the event that there has been no attempt made to deliver your order within 2 working days of your preferred delivery date, provided that you have not rescheduled your delivery.

Your order is for a personalised product and we will not refund the purchase price in the event that your delivery is delayed. However:

If delivery has not been attempted within 4 working days after the intended delivery date we will issue a refund for the products that have not been delivered plus the delivery charge, provided that you have not re-arranged or rescheduled delivery at any point since dispatch, and that the delivery address is complete and accurate.

Important Additional Information

Your balloon(s) has a float time of around a week or so, so we recommend choosing a delivery date that is a couple of days earlier than the date of your event or special occasion, to allow for any unexpected delay in delivery, This allows additional time for re-delivery in the unlikely event that your delivery is delayed for unexpected reasons outside our control. During busy periods around Black Friday or Christmas we suggest choosing a preferred delivery date that is 3 working days before your order is needed. 

If fulfilment of your order is dependant on delivery being made on a specific day, this should be agreed with us, in writing before you place your order.

As an example: If your balloon is needed for an event on Friday, we suggest choosing the Wednesday, as your preferred delivery date (the date you select at Checkout). All available delivery dates are shown on the calendar during checkout. If delivery has been chosen for Friday and there is a delay in delivery, you can normally expect re-delivery to be the next working day, Monday. If this is the case, you may have the option to request Saturday delivery provided you contact the courier early enough.

In all cases, please ensure that the delivery address you submit on your order is complete and accurate. We can not amend the delivery address after your order has been sent nor can we provide refunds in the event of a delayed or failed delivery due to incomplete or inaccurate delivery address.

We don't recommend sending balloons to some types of address. Any order which you choose to have delivered to either a Hotel, Hospital, Restaurant, Venue, Student Accommodation or Holiday Accommodation is done entirely at your own risk. Regardless of the delivery method you choose at Checkout, we can not accept responsibility for any delay to delivery, or loss which may occur.

There may be occasions where an order arrives earlier than expected for a number of reasons. Some orders that are scheduled for delivery on Monday may at the discretion of the courier, be delivered on the Saturday before.  This is standard practice with all major couriers and we are unable to offer any refund under these circumstances. If we expect that bad weather to impact delivery of an order, we may dispatch your order earlier than planned.

Any reference to Next Day delivery refers to the next working day, Monday - Friday. Orders are dispatched Monday - Friday. We do not get collections of parcels over the weekend or on public holidays. For orders placed after 11.30am Friday, the soonest delivery date will be the following Tuesday. All available delivery dates are offered during checkout. Any order where delivery is requested the next day, that has been placed after 11.30am will be sent at the earliest opportunity which will normally be the following working day.

You can order up to 3 months in advance so please choose your preferred delivery date carefully during checkout.

In line with the Consumer Rights Act 2015 we are unable to refund any personalised product in the event that you change your mind or no longer require the product. Further information can be found on the Government website: https://www.gov.uk/accepting-returns-and-giving-refunds. Your Statutory Rights are unaffected.