Is the balloon delivered inflated?
Yes, all the personalised balloons we supply are delivered inflated.
When should I place my order?
It's best to place your order as soon as possible, even if you don't need your balloon(s) to be delivered for a while. Once your order has been placed, all the items that we need to produce your balloon(s) will be put aside and reserved for you.
Can I get balloons delivered to family or friends at a different address?
Yes of course. During checkout there is the option for you to add an alternative delivery address. We also advise that you let the recipient know that they should expect a delivery.
How do I choose when the balloon will be delivered?
During checkout, you can choose any available dates from the calendar.
All orders are sent on an overnight service and dispatched the day before the date you select at checkout with the exception of Monday deliveries which need to be dispatched on the Friday before. Although this service is extremely reliable, if it is crucial that you have your balloon for a particular day, we recommend choosing an earlier delivery date to allow for any unexpected delay in transit. This is particularly relevant during periods of extreme weather which may cause unavoidable delays in shipping. If for example, you need your balloon for an event on a Saturday, then we suggest choosing Thursday as your delivery day as this allows 1 extra working day for re-delivery before your event.
Which courier company will deliver my order?
Getting your order delivered is our priority so we have a number of couriers that we use. In most cases it will be either DPD or DHL that deliver your order.
I want to send a balloon to somebody that is staying in hospital. Can I do this?
Yes that's no problem however please consider that in many cases, your order may be delivered to the hospitals own mail sorting centre by the courier, and then delivered to the ward, which may take some additional time.
I want to send a balloon to a Hotel, Venue or Restaurant. Can I do this?
Yes that's no problem however you should advise the Hotel, Venue or Restaurant to expect your order. Please arrange to have your balloon delivered a couple of days before the date that you need it for to allow for any unexpected delay.
When ordering, how do I provide the words that I want to appear on a personalised balloon?
On the product listing page for every balloon that can be personalised with text, you can add your own message that will then appear on the finished balloon. It's important to remember that the balloons shown on our website are examples of what we have previously created. You will need to choose your own message in it's entirety, regardless of the image examples on our product listings. You can have any text or message that you like but it will only consist of the text that you submit on your order.
How long will my balloons last?
Balloon float time can vary greatly so it's unrealistic to give any kind of guarantee as to how long they will last. However we do everything we can to ensure that your balloons last as long as possible. The ambient temperature and humidity can affect how long a balloon will float for. In general, you can expect all our helium filled balloons to last for at least a week (foils, and latex). Some of our balloons, such as our personalised bubble balloons and deco bubbles, will float for much longer than this, typically 1 - 2 weeks.
What length of ribbon do the balloons have?
We create most balloons with ribbon lengths that will allow you to place your balloons on a table. Some of our larger arrangements and big number balloons have longer ribbons but this will be stated in the listing. All our bubble balloons/balloon in a box, have ribbon lengths suitable for placing on a table.
Is there a gift card or gift tag that comes with my balloon order?
We don't supply a gift card or gift tag but we do have the option for you to write your own message to the recipient, letting them know who has sent them the balloon. With most of our product listings you can write the message in the "optional gift message" section on the product page. This will be printed on to the delivery note and included within the balloon box.
Is the price I paid displayed on the paperwork within the box?
No. We only include a delivery note and care instructions with any order. No prices are shown on this paperwork.
Can't I just collect balloons from your premises?
Sorry, but we no longer offer a collection service.
You can see all our FAQ's here
